What Happens When You Submit a PCP Claim?

What Happens When You Submit a PCP Claim?

How Does the PCP Claims Process Work?

Making a PCP claim is straightforward, and we handle most of the process for you.

Step 1: Initial Assessment

We will review your finance agreement and assess whether you were mis-sold the PCP deal. You will need to provide basic details such as:

  • Your vehicle finance agreement or any documents related to your car purchase.
  • Any emails or messages from the dealer about the finance deal.
  • A copy of your credit agreement (if available).

If you do not have all of these, don’t worry, we request the information from your finance provider on your behalf.

Step 2: Claim Submission

Once we have assessed your case, we will:

  • Contact your finance provider and formally submit the claim.
  • Request a Data Subject Access Request (DSAR) to obtain copies of your finance agreement and any internal records related to your loan.

The finance provider has up to eight weeks to respond.

Step 3: Reviewing the Response

The lender may:

  • Agree to settle – If they acknowledge wrongdoing, they may offer a compensation package.
  • Dispute the claim – If they reject the claim, we can escalate it to the Financial Ombudsman Service (FOS) for independent review.

Step 4: Escalation to the Ombudsman (If Necessary)

If your lender refuses to compensate you, we will escalate the complaint to the Financial Ombudsman Service. This independent body will review the case and decide whether you are owed compensation. This step can take several months, but we will keep you updated throughout the process.

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